New agile technology is critical to traditional enterprise success

Throughout time, technology has always pushed things forward, disrupting the old order by making things faster and more efficient. Every time there is great resistance, but in the end innovation prevails. 

One of the biggest arguments against trialling new software is the implementation. 

Another question companies ask, is: what harm will sticking with the old enterprise software actually have? 

Well, as our CEO Jack has previously written about it can do quite a bit of damage. Tens of millions in fact. Adoption of new lean technology is a must for enterprises wanting to be best in class.

Throughout time, technology has always pushed things forward, disrupting the old order by making things faster and more efficient. Every time there is great resistance, but in the end innovation prevails. Click To Tweet

How do traditional software companies implement their software? 

Traditional software incumbents have a massive % of their costs in Sales, rather than the product which they deliver. As a consequence, they target management with long, detailed, slick presentations and sales strategies – without often even giving hands on experience of the software (ultimately, is this not what matters?). Instead, clients end up having to bring in expensive consultants, and spend weeks on end enduring tedious and inefficient user training.

Then, when it’s all said and done (a modest 9-18 months later!) you’re looking at a multi-million dollar bill instead of that lower six figure price dangled in front of you a year back.

complex procurement softwareTime is money, right? 

Not only do enterprises get hit with a huge $mm bill for running these incredibly painful implementation processes, but they take ages. You heard right, 9-18 months. You do not have to be an economics graduate to realise that opportunity cost is real, and time is money.

Spending nearly 2 years before you can see the goods in action is an unbelievable failure to be lean and agile. But this happens, and it happens all the time (our entire office at DeepStream was rolling around the floor in laughter when a target client told us that 2 years after they picked an incumbent software provider, that they had still not implemented the solution and were continuing to do everything manually). Also, technology improves every month, if not weeks. Buying something with a 2 year lag is just silly. Very very silly. 

Spending nearly 2 years before you can see the goods in action is an unbelievable failure to be lean and agile. Click To Tweet

Ok, ok, but after it gets implemented, all our problems are solved, right?  

It gets worse… Even after having spent all that money, the highly prescriptive and dogmatic nature of existing software still leaves procurement officers with no choice but to fall back onto emails and attachments. You deserve better than this!   

You might ask, with everything happening at lightning speed today – why do we still accept 9-18 months of implementation for dusty enterprise software, is it simply because the tech isn’t there yet, or is it complacency?

You might ask, with everything happening at lightning speed today - why do we still accept 9-18 months of implementation for dusty enterprise software? Click To Tweet

New, lean technology is fast and agile

No, in fact, there are plenty of tech companies that put the traditional software companies to shame – Slack, Pipedrive, Zapier, Airtable, Stripe, the list goes on…They are lean, agile but more importantly product focused, which is why they all are extremely intuitive and user friendly.

Not long ago, when we set up our own CRM system we went with Pipedrive, and it only took us a few hours to set up. No training, consultants or heavy implementation required. And it is precisely because of this lean and agile approach, that these companies are grabbing market share by the minute – getting innovative, forward looking and successful companies as their clients while they are still completely unknown to the traditional laggards.

What about “complex” procurement software, that is a bit different right?

Actually no, and that is exactly what we deliver to our clients at DeepStream. We don’t deal with broken promises or, worse still, prescriptive software trying to control the way you transact. We deliver lean, user friendly, fit for purpose software that breaks down complex transactions into simple communication flows between users (users are people, human beings, by the way, who like to communicate with each other in a really intuitive and simple way). 

Cut those 9-18 months of pain, welcome to a lightning fast 2-6 week implementation period

There is a really high correlation between a long implementation cycle and how un-user friendly a software is for users. What, really, is implementation about if not training users? So if you need a load of training, well… it probably is not very intuitive or user friendly. 

implementation complex procurement softwareAt DeepStream, with a 100% focus on user friendliness of our software, we deliver on lightning speed implementation: 2-6 weeks on average. Our most recent client, Altera Infrastructure, needed to get started a bit quicker than usual – so our team stepped up and delivered. We got their entire Norwegian office up and running (signing to first tenders) in under 2 weeks.

lightning speed implementation of softwareSuppliers can also be onboarded in-app, in real time, by our authorised buyers. Want to tender with a JV partner? In-app onboarding delivers. Pull in your colleagues? In-app onboarding. The flexibility of communications, to get procurement done, is core to our agile approach to software. This is what should be the norm, but with many corporates stuck in the 1990s, they seem to expect the worst software experience ever without blinking. We are here to change that. 

Tech, Aussies and innovators 

How do we do it? Simple. 

First, the tech itself is built to be extremely user-friendly, intuitive, yet powerful. However, that only gets you so far – in order to achieve implementation at lightning speed you need two more things: 

  • a kick-ass Customer Success Manager; and 
  • customers like Altera; whose people are innovators, flexible to adapt and willing to learn. 

hypercare saas tech firmFortunately for us, we have our very own in-house Aussie Customer Success Manager, Damian Piekacz, who together with Altera’s Head of Supply Chain, Oystein Torlen, managed to pull off the 2 week onboarding and implementation – 100% remotely. Covid-19 tried to slow us down – well guess what, it didn’t. 

Here is how it went down:

  1. Contract was signed
  2. Kickoff meeting where Damian explained the core process procedure of our onboarding
  3. Training session with all Altera users on a video call – not one single person fell asleep!
  4. Smooth in-app onboarding of Altera’s suppliers 
  5. Individual follow up sessions to help build out their first requests.

And that’s it, simple as that. From that point it’s all hypercare and ongoing support from our Customer Success Team in London. 

complex customer serviceWant more information, or tired of wanting to throw your computer out of the window because your existing enterprise software is so frustrating to use? I’m here for you, drop me an email or give me a call: philip@deepstreamtech.com, +44 7497 755475.