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Technical errors

Only the Request Owner can send the Bid Reply. For this reason, it is essential to ensure that you are the request owner if you want to send the Bid Reply yourself. Making yourself the request owner is easy. For suppliers, the current request owner simply needs to go onto the specific request, and under the Request Details tab, select the Edit button in the Team members section and then select you. For buyers, the request owner simply needs to go onto the specific request, and under the Request Details tab, select the Edit button in the Request owner or point of contact section and then select you. Please do note that in order to make a specific person Request Owner, that person needs to already be on DeepStream as part of your team. If that person is not already on your team, simply go to the Team Management tab and add the respective user’s details. Once on the platform, his/her name will appear in Team members list in the Request Details section of the Request. If the problem persists, please contact support@deepstreamtech.com and the issue will be resolved shortly.

In order to bulk download your supplier documents, you need to be the request owner. Therefore, either you will need your colleague (the request owner) to bulk download these documents or that colleague will need to make you the request owner. He/she can do this by going onto the specific request, and under the Request Details tab, he/she needs to select the Edit button in the Request owner or point of contact section and then select you.

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